Jeremy Neitzke

Jeremy Neitzke Resume

Professional Summary

George Mason University student pursuing a career in Finance, Communication, and Marketing. Over 10 years of experience in business, expense management, and customer service. Motivated to continue a career merging finance and communication skills in order to promote fiscal stability while continuing my education. My career goal is to become a Finance Specialist Manager working in the private sector.

Professional Experience

Amazon Web Services, Herndon, VA
Custom Billing Analyst

Supports 55 global customers including resellers with monthly spends ranging from one hundred thousand to one hundred million dollars. Responsible for documenting and publishing departmental operating procedures. Revamped the Custom Billing Solutions onboarding process providing a customer-oriented experience.

Amazon Web Services, Herndon, VA
Technical Customer Service Specialist

I supported 20 global clients and a Reseller with monthly spends ranging from one hundred thousand to one hundred million dollars. I provided a personalized deep dive analysis of Enterprise Customer’s accounts, Detailed Billing Reports, Cost and Usage Reports, Reserved Instances, Savings Plans, and invoices. Finally. I facilitated meetings between the customer and their account team to cover specialized topics about AWS resources including cost optimization, purchase recommendations, right-sizing, billing alarms, and best practices as it relates to tracking and cost management.

Dimension Data, Centreville, VA
Telecommunications Expense Specialist

I supported four global clients with annual telecom expenditures ranging from one million to twenty-five million dollars. Achieved a record annual savings goal of two million dollars for a principal client, the 87th largest public company in the world. Lastly, I presented a weekly status report to clients outlining realized savings, new inventory items, new accounts, and any concerns related to items in production

Education